Business


Kate Atkin

Kate Atkin

Members of experiential business learning group, Directors Forum 9,  spent the day recently exploring their ‘Impact and Influence as a Leader’, including examining their indispensability factor to their organisation …

We worked with Kate Atkin to explore our ‘EPL’; our ETHOS, PATHOS and LOGOS.

Ethos being our business and personal credibility, built on our track record, experience, qualifications, knowledge and gravitas; often leading to referrals.

Pathos being our empathy and understanding, built on our ability to ask great questions, truly listen and check understanding.

Logos being the facts, figures and information that we use in our reasoned arguments.

We established that our school days taught us to start with Logos, however, when working with humans we’re often much better to start with Pathos and Ethos.

We also discussed the statements “You are your business – What Impact Are You Making?” and “What changes in behaviour create the ‘right’ impression?”

By the end of the day we had a much greater understanding of the ripples, waves and tsunamis that we cause as leaders in our organisations.

Joanna Jesson

Joanna Jesson

Kate proved to be an excellent trainer, adapting her material to the content presented in the members’s Goal Reviews and the emerging needs.

Joanna Jesson,
Chairman – Directors Forum Group 9

The Academy for Chief Executives, a leading provider of experiential business learning® facilitates peer groups of CEOs and Managing Directors who meet together every month to network and take full advantage of experiential learning. To hear great speakers like this every month and engage in The Board You Could Never Afford®, to find out more about the Herts, Beds & Bucks Group, or to find a local group near you, visit www.chiefexecutive.com.

Mark Fritz

Mark Fritz

Mark Fritz is an highly experienced international business man who brought great value to members of my Chief Executive Forum, Academy Group 11, when he presented to us recently. He was formerly a senior executive with Eastman Kodak and is now the head of his own company – Procedor – a training and management development organisation.

Valuable takeaway points were:

  • Discussion is not an outcome.
  • Agree outcomes and delegate them for further action.
  • Don’t let your problem people steal your time.
  • Character plus skills equals professionalism.
  • Balance stress with recovery time.
  • Differentiation between leadership and management.
  • Think ahead, stay ahead and focus on next action.

Mark Fritz is a very accomplished speaker and achieved an excellent average score from my group members, who are not known for giving high marks!

I was more than a little pleasantly surprised by the power and substance of his subject. The takeaway value was enormous. This was Mark Fritz’s first Academy for Chief Executives workshop and my members were all very enthusiastic at the conclusion of the day.

Chairman - Academy Group 11

Joe Adams

Joe Adams,
Chairman, Academy Group 11

The Academy for Chief Executives, a leading provider of experiential business learning® facilitates peer groups of CEOs and Managing Directors who meet together every month to network and take full advantage of experiential learning. To hear great speakers like this every month and engage in The Board You Could Never Afford®, or to find a local group near you, visit www.chiefexecutive.com.

Henry StewartHenry Stewart (pictured, right) spoke to his first Academy for Chief Executives group recently, (Joe Adams’ Group 11) having been sourced through ‘Speakers for Business‘.

Henry is the founder and Chief Executive of Happy (previously known as Happy Computers), who provide training in both desktop IT and how to create great places to work. Although only employing 45 people, Happy has won wide recognition for its innovative approach to management and to customer service.

This first Academy experience of presenting to my group of business leaders certainly exceeded my expectations. He was a pragmatic, straight forward and very accomplished executive in his own right. I believe his takeaway value will be unique and long lasting.

The secrets of success that he talked about were:

  • Don’t tell when you can ask
  • Recruit for attitude; train for skills
  • People should be chosen to manage people who are good at managing people
  • Play to people’s strengths
  • Celebrate mistakes

Henry also has a concept within his own company where there are no individual bonuses, but a collective group bonus is given based on 20% of the total company’s profit, given equally to every staff member.

Joe AdamsHenry is a unique executive and a unique speaker with a great message. Not-to-be-missed.

Joe Adams,
Chairman, Academy Group 11

The Academy for Chief Executives, a leading provider of experiential business learning® facilitates peer groups of CEOs and Managing Directors who meet together every month to network and take full advantage of experiential learning. To hear great speakers like this every month and engage in The Board You Could Never Afford®, or to find a local group near you, visit www.chiefexecutive.com.

For some organisations, particularly owner managers, a Non-Executive Director (NED) has much in common with a Bidet! Being something one quite fancies but not really something one is clear on how to use!

A NED is a common position in many substantial companies indeed the combined code (a code of good practice for listed companies) recommends that for every Executive director you have a Non-Executive director. In privately owned companies of course such a specific may be neither relevant nor indeed affordable.

Getting a great NED and the work great is important here, can prove to be of huge value in creating a strong and well performing board.

It has been found that the top reason for board failure is the structure of the board itself and there is no doubt that the utilization of a competent Non-Executive director can add substance and credibility to an owner managed company.

Several problems face the owner manager when embarking on this route, not least of which is identifying the right person. Any number of individuals have aspirations to take up such a mantle but all too few have either the experience or gravitas to add that “X” factor needed and expected in a smaller company.

More often than not the smaller company in truth requires a part-time executive rather than a Non-Executive. In other words often such a person is filling a functional role rather than just a general advisory position.

There is of course, nothing wrong with this approach but it is fairly important that the director in question does not get so immersed in the operational aspects of the company that they are unable to provide one of the most important “inputs” of the NED is that of challenger plus an ability to (in colloquial terms) see the “wood for the trees”!! Something made much more difficult if an operational function becomes a prerequisite.

Finding someone suitable is always a difficulty. Start with your advisors, banks, lawyers, accountants they will inevitably know people who may have the relevant skills and recommendations are the best route to identify the right individual.

Personally match can’t be over-estimated. The chosen individual doesn’t have to be Mrs or Mr. Charismatic but they do need to be able to get on with not just the Board but senior and often junior staff gaining respect is a given but being affable often over-looked.

Write a personal specification. Now is the time to think about … Must have v desirable traits; consider using physcometric tests to ascertain what you have personality wise on you Board and what is missing. We don’t often have the chance to put and place our own fantasy team – now is your real chance to improve on what you have.

For both sides I cannot recommend highly enough setting targets and objectives. This will help both the NED and the owner-manager manage expectations and monitor progress. Of course these are likely to be a moving target but it doesn’t really matter it’s just helpful for all concerned to have clear measurable objectives at the outset.

Targets in this field are usually quite fluid, so you need to understand as does your appointee, that nothing is laid in stone but think short-term i.e. first 100 days and medium term i.e. first 6 months and longer term i.e. first 12 months, in order to give everyone a real focus.

The right person for the right job is not going to be a clock watcher, indeed if you can’t contact this person out of hours, so to speak, (it’s the wrong person) More often that not the NED in a smaller business is not just a board member but a confidante of its members, in particular the MD in many cases. Hence availability being paramount.

Remuneration is also a fairly fluid process. Anything from a few thousand a year to £40k or £50k a year for the larger firm.

For some this may seem a cost too far but a good NED will add much more in terms of value than the costs and in fact if they don’t, you probably haven’t selected the right person.

Commitment is usually one day a month but could be 2 or 3 dependant on the objectives. You may even want to consider equity options either real or phantom shares or even options, these all have various pros & cons. Real shares, for example, will have implications related to transfer rights on death, for instance, dividend issues and votes, Phantom Shares have less beneficial tax implications but are far less problematic if you have bad leavers issues. Indeed if a Phantom Shareholder leaves usually the so called “Shares” evaporate. Options schemes nearly always requires some sort of revenue approved process and maintenance scheme and so tends to be rather more expensive in it’s creation and onerous in it’s maintenance.

Although not usually an employee and therefore not in need of an employment contract, it is a wise board that would put in place a contract for services, which would specify both payment and notice terms as well as non-disclosure and restrictive covenants as appropriate.

It is generally advisable to involve a lawyer in the creation of an agreement for services, although the Higgs Report (part of the Combined Code) does offer some sample agreements. In truth it is best to take tailored advice for your own requirements.

A good NED will bring not only a challenging attitude and ideas for the board but structure and an appropriate formality both of which can be hugely protective against legal issues and the increasingly onerous legal compliance facing directors.

The value of having regular structured discussions with papers circulated in advance and a third party who will make executives accountable for their actions and responsibilities, has to be seen to be truly appreciated but it is worth considering that without exception most private equity investors would not consider an investment without the utilization of a Non-Exec to represent their interest – if such influenced players see their worth. Perhaps it’s worth at least a trial period to assess what benefits such a person can bring to your business

Jo Haigh
Head of Corporate Finance for MGR

www.mgr.co.uk
www.jo-haigh.com

Related article: “To get ahead, employ a NED (Non-Executive Director)”

About the Author

Jo Haigh

Jo Haigh

Jo Haigh is a Partner and Head of Corporate Finance for MGR, a company based in London and Yorkshire and a partner in the FDS Group, a specialist training and development business.

An experienced dealmaker, Jo specialises in putting together the right deal at the right time and in the right format for growing businesses throughout the country. She has bought and sold over 300 companies in the last 20 years specialising in owner managed companies. More >>

Of course everyone wants a bargain even the super rich, in fact probably particularly the super rich. How do you think they got rich in the first place!!

In our current economic climate, it’s almost certainly a buyers market – though in order to buy well you clearly need a willing seller. Therefore in order to get a good deal, unless you are really ruthless, a fair deal is what you should be aiming for and don’t forget a fair deal can still be a bargain.

To buy right you need to do your homework not just on your target but on you – ask yourself:-

1) Why am I buying

2) What is it exactly I want to achieve

3) What’s my maximum price

4) What are the things I will not compromise on – no matter what

Armed with this information, whether you are buying a house or a business, you will at least have set some critical parameters.

The process of acquisition is a long and painful one. Most deals take twice as long and cost twice as much as you may first have anticipated. Deal fever takes over ad buyers (as well as vendors) make compromises that in the halcyon days of the transaction no one would have even remotely considered and if its not deal fever, deal fatigue sets in, when frankly the parties involved are so sick and tired of the deal they will virtually do anything to compete the blooming thing!

It’s not a bad idea to have a contingency fund for just these purposes as 2 out of 3 deals as a minimum will need it.

The time needed to successfully complete a deal cannot be underestimated and up to 12 months is not all that unusual. If you have taken yourself out of your business to do this, don’t forget how important it will be to leave someone in charge of your own territory throughout this period.

Over optimistic projections of future business performance of an acquisition is common place. What we call “hockey stick” projections are endemic – watch carefully you don’t step into this arena and be advised that your funders will always discount any budgets you provide by up to 25%.

To make a deal work it’s essential that your staff are on board with you, both supportive and able.

An acquisition which brings about change, often phenomenal amounts, will sort the men from the boys, if only on a sheer scare factor. An acquisition can send lesser mortals off the Richter scale.

Information and lots of it, provided in a timely and understandable format, keeps everyone sane, but make sure the medium covers both written and verbal format allowing a facility to allow those involved to answer questions and provide support.

It’s sometimes quite humbling what concerns people have, including in my experience, seemingly irrational worries about brand changes, uniform allowance and working hours. One of the best ways I have seen this dealt with is by using FAQ summaries issued in advance to allay fears (helping especially those people who dare not even vocalize their concerns).

Many buyers concentrate so much on the end completion (not unsurprisingly) that post integration if often over-looked, which is proven by the fact that 3 out of 5 acquisitions fail to add value. This is probably due to the issues listed above and the failing to plan for a proper integration. Your 100-day plan post deal with the deadlines will undoubtedly help.

Having a realistic sense of proportion is also helpful, even when everything looks great. Post deal, s**d’s law says somebody or something will be waiting around the corner to trip you up unexpectedly, so complaining is not a comfort zone you should seek out; be pro-active and anticipate problems.

Jo Haigh
Head of Corporate Finance for MGR

www.mgr.co.uk
www.jo-haigh.com

About the Author

Jo Haigh

Jo Haigh

Jo Haigh is a Partner and Head of Corporate Finance for MGR, a company based in London and Yorkshire and a partner in the FDS Group, a specialist training and development business.

An experienced dealmaker, Jo specialises in putting together the right deal at the right time and in the right format for growing businesses throughout the country. She has bought and sold over 300 companies in the last 20 years specialising in owner managed companies.   More >>

If position, position and position is vital in identifying and enhancing the value of an asset in the property market then cash, cash and cash remains paramount in any business but never more so than in a new venture in these cash strapped times.

Starting a business in a recession may not be your first choice as an entrepreneur but if in fact, whether through desire or as a result of unforeseen circumstances, you find yourself in such a position an enterprise started in a downturn may not be any less successful than one started in a boom provided, whatever the temperature of economy is, the key principles of business management are adhered to.

Management books abound that include such essential ingredients to success as; a business plan, a budget, a marketing strategy and of course a people management and development process, all of which of course are very worthy, maybe even for some particularly institutional investors a prerequisite, but in my 25 years of experience of buying and selling over 300 businesses they are ingredients that, without the recipe cannot be blended into a meaningful dish.

Anyone can be taught to cook, as indeed Jamie Oliver has proved, but only a few will make truly great chefs. In every recipe one or two special ingredients are what actually help turn the dish from a simple supper to a magnificent dinner.

In business this is cash. You simply wont survive if you;

a) Can’t make it
b) Free it up
c) Access it from alternative sources if your own particular well has dried up.

This ingredient has always been particularly special but now it is particularly scarce.

Here is my recipe for cash management;

business recipe

Jo Haigh's Business Recipe

So you now have a recipe and the all important secret ingredients – so it can’t fail… or can it?

Life’s virtues include faith, hope and charity and behaving with such moral fortitude must surly bring its rewards.

Business virtues are in fact not too different, replace faith with belief and enthusiasm in you products and services; it’s seen many a despondent entrepreneur through dark times, and instead of hope how about intuition for the truly talented, this will rarely let you down. And finally charity, a new business is very greedy and not just for cash but of your time and energy.

Like an athlete training for a marathon, it will sap your strength and bleed you dry. So practice patience, a skill many entrepreneurs sadly lack but which if harnessed can deliver more than any other business virtue.

Some make millions by putting all their resources on a single play of red or black, but the shrewd wait, judging the market and then seizing the opportunity, watching as the avaricious and foolhardy stand bereft.

Being patient doesn’t mean doing nothing, far from it. It means optimising the moment in a downturn. There will be lots of these around for the shrewd and savvy entrepreneur so your choice should be someone who

- Makes things happen
- Watches things happen

Or someone who rather sadly says
‘what just happened then?’

Seen in the right way the recession brings not just problems and disasters, which it certainly does, but also opportunities to be grasped.

The question is are you up for the challenge and the ride of a lifetime?

Jo Haigh
Head of Corporate Finance for MGR

www.mgr.co.uk
www.jo-haigh.com

About the Author

Jo Haigh

Jo Haigh

Jo Haigh is a Partner and Head of Corporate Finance for MGR, a company based in London and Yorkshire and a partner in the FDS Group, a specialist training and development business.

An experienced dealmaker, Jo specialises in putting together the right deal at the right time and in the right format for growing businesses throughout the country. She has bought and sold over 300 companies in the last 20 years specialising in owner managed companies.  More >>

The North East Academy for Chief Executives, Future Leaders Forum speaker in May was Peter Sutcliffe, an accountant who facilitated a workshop including practical examples and case studies from his own ‘coal face’ experiences within finance, IBM, GEC and in recent years as a company doctor. The Academy members were taken on an experiential learning journey from the principles of accountancy/setting up a company through to the selling of a business and how it would be valued. The workshop used action and experiential learning techniques culminating in delegates valuing a company based on what they had learnt.

The key experiential learning points included the:-

  • importance of business planning, forecasting & budgeting,
  • principles of finance and its role in a successful business process cycle,
  • clarification of accountancy jargon,
  • ability to identifying trends,
  • key ratios and performance indicators to monitor,
  • understanding of statutory accounts -Profit & Loss and Balance Sheet,
  • key elements that can positively affect the bottom line,
  • benefits of knowing breakeven at all levels of the business,
  • best way to analyse strengths/ weaknesses in financial performance,
  • benefits of team motivation by displaying meaningful performance data,
  • techniques for adding value to our services to charge customers more/ increase sales revenue,
  • various fundamentals that affect the value of a company when buying or selling.

Peter Sutcliffe, Joint Chairman with Karen Humble, Academy Group 23Peter Sutcliffe,
Joint Chairman with Karen Humble,
North East,
Academy Group 23 and Leaders Forum 11

The Academy for Chief Executives, a leading provider of experiential business learning® facilitates peer groups of CEOs and Managing Directors who meet together every month to network and take full advantage of experiential learning. To hear great speakers like this every month and engage in The Board You Could Never Afford®, to find out more about the North East Group, or to find a local group near you, visit www.chiefexecutive.com.

During 2008/9 Birmingham City Council awarded the contract for their Enterprise City High Growth Programme to Deloitte who in turn engaged The Academy for Chief Executives for the delivery of the experiential learning activities.

As part of the programme, BCC contracted Birmingham University Business School to complete a qualitative and quantitative evaluation.

webcastBirmingham University Business School commissioned a webcast, including interviews with participants, which can be viewed here http://www.business.bham.ac.uk/webcasts/#webcast.

The ECHG programme enabled the leaders of 63 small businesses to benefit from the combination of expert speakers, peer group and 1:1 mentoring. The programme completed at the final event on 23rd March 2009.

Additionally, BCC who own the full report, have kindly given permission to The Academy for Chief Executives to publish the full report, on our website.

Although this particular programme has now completed, The Academy for Chief Executives has launched a new half-a-day-per-month development programme, ‘The Entrepreneurs Board’. To find out more visit: www.chiefexecutive.com/entrepreneurs_board.asp

The Academy for Chief Executives, a leading provider of experiential business learning® facilitates groups of CEOs and Managing Directors who meet together every month to network and take full advantage of experiential learning. Part of membership involves members taking their issues to the table and discussing them with their peers. This month, one of my members raised the issue of how to get people into a selling mode with regard to their mindset.

It was concluded by the group that selling as a profession was less accepted in the UK, than say the USA. Companies would go out of their way to use language other than sales or selling, such as marketing, merchandising, distribution, product movement, or any other number of cryptic descriptions. It was concluded that in order to change the mindset, people involved in the selling process must be proud of their profession and to make this point, I am including a poem which I have long believed to be instrumental in helping people to have a greater understanding and respect for sales.

THE SALESMAN

When labour toils and factories hum,
And out plant doors the products come,
The payment for it comes from.
The Salesman.

In any business office where
White-collar workers earn their share,
They all should thank in grateful prayer,
The Salesman

When banks and institutions lend
The funds on which the firms depend
For finance, they, too, have a friend.
The Salesman

And miles of gleaming railroad track
And roads and highways there and back
Could not exist without his knack.
The Salesman

So ‘cross the land, behind each door,
Are worlds of wealth and goods galore.
They’d ne’er be there – were it not for.
The Salesman

Yes, others may salute their trade,
The contributions they have made;
But it’s for him that I’ll parade.
The Salesman

For it is sales that keeps us free,
That fuel our great democracy,
And that is why I’m proud to be.
A Salesman

Joe AdamsThis was one of the best issue sessions of the year!

Joe Adams,
Chairman, Academy Group 11

For confidentiality reasons we cannot divulge all of the advice provided by our members – however, we do hold open meetings where guests are able to attend and experience for themselves the real power of ‘The Board You Could Never Afford’®. To find out how you can take advantage of advice like this every month, visit www.chiefexecutive.com.

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